Doświadczenie

Specjalista (2-5 lat), Starszy specjalista (5-10 lat), Młodszy specjalista (0-2 lata)

Języki obce

angielski

Miejsce pracy:

Rekrutuję kandydatów chętnych do przeprowadzki

Tak

Wynagrodzenie brutto / miesięcznie

1255 - 1300 €

Ta oferta pracy nie jest już aktywna, ale możesz dalej wysłać swoje CV do tej firmy

his position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. As a Customer Service Specialist you will be providing high quality customer assistance to our Client’s customers.

Duties and Responsibilities

  • Provide high quality online customer service that exceeds the customers’ expectations
  • Deliver efficient troubleshooting and query resolution
  • Assist customers with account optimisation through various communication channels including social networks
  • Upsell products were appropriate
  • Ability to research and develop knowledge of customers products and services
  • Collaborate with other departments to resolve customer escalations within agreed timeline
  • Meet deadlines with a fast paced environment
  • Use initiative to identifying trends and/or process improvements
  • Participate in on-going product training and process upskilling 

Required Qualifications & Experience

  • Fluency in written and spoken Lithuanian and the English (B2)
  • Preferably 1 years’ experience in a customer service related field
  • Excellent communication skills and confidence dealing with customers
  • Comfortable working in an online environment with general computer literacy
  • Strong analytical and problem solving abilities
  • Self-motivation to meet and exceed individual and team targets
  • General knowledge of social media and digital platforms
  • Ability to work individually and part of a team
  • BA/BSc degree or equivalent is preferable but not essential

Competencies

  • Solutions Orientated 
  • Initiative
  • Organisational commitment 
  • Customer Focus
  • Teamwork
  • Organisation & Planning
  • Results Orientated 
  • Problem Solving & Information Gathering
  • Resilience & Adaptability

What We Offer

  • Vibrant, multi-cultural environment 
  • Quarterly performance bonus
  • Comprehensive Benefits Package 
  • Subsidised Health Insurance 
  • Cafeteria program
  • Career & Personal Development 
  • E learning access
  • Paid Annual Leave
  • Paid Sick Leave after Probation