Doświadczenie

Specjalista (2-5 lat), Starszy specjalista (5-10 lat), Młodszy specjalista (0-2 lata)

Języki obce

angielski

Miejsce pracy:

Rekrutuję kandydatów chętnych do przeprowadzki

Tak

Wynagrodzenie brutto / miesięcznie

1255 - 1300 €


his position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. As a Customer Service Specialist you will be providing high quality customer assistance to our Client’s customers.

Duties and Responsibilities

  • Provide high quality online customer service that exceeds the customers’ expectations
  • Deliver efficient troubleshooting and query resolution
  • Assist customers with account optimisation through various communication channels including social networks
  • Upsell products were appropriate
  • Ability to research and develop knowledge of customers products and services
  • Collaborate with other departments to resolve customer escalations within agreed timeline
  • Meet deadlines with a fast paced environment
  • Use initiative to identifying trends and/or process improvements
  • Participate in on-going product training and process upskilling 

Required Qualifications & Experience

  • Fluency in written and spoken Lithuanian and the English (B2)
  • Preferably 1 years’ experience in a customer service related field
  • Excellent communication skills and confidence dealing with customers
  • Comfortable working in an online environment with general computer literacy
  • Strong analytical and problem solving abilities
  • Self-motivation to meet and exceed individual and team targets
  • General knowledge of social media and digital platforms
  • Ability to work individually and part of a team
  • BA/BSc degree or equivalent is preferable but not essential

Competencies

  • Solutions Orientated 
  • Initiative
  • Organisational commitment 
  • Customer Focus
  • Teamwork
  • Organisation & Planning
  • Results Orientated 
  • Problem Solving & Information Gathering
  • Resilience & Adaptability

What We Offer

  • Vibrant, multi-cultural environment 
  • Quarterly performance bonus
  • Comprehensive Benefits Package 
  • Subsidised Health Insurance 
  • Cafeteria program
  • Career & Personal Development 
  • E learning access
  • Paid Annual Leave
  • Paid Sick Leave after Probation