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The Medical Devices segment produces a broad range of innovative products used primarily by health care professionals in the fields of orthopedics, neurovascular, surgery, infection prevention, sports medicine, and aesthetics.

We are providing our clients with the most innovative and comprehensive orthopedic and neurological portfolio in the world, offering inspired solutions that go beyond quality implants and include services, education, instruments, and emerging technologies. In the surgical area we continue to dedicate to Shaping the Future of Surgery and building on our commitment to help address the world’s most pressing health care issues, and improve and save more lives. Through the Medical Devices we deliver innovation to make a life-changing impact.

Customer Service Representative
based in Warsaw

Person as customer service representative will be responsible for receiving, processing and recording customer orders. Responding to customer inquiries and resolving customer complaints. Also accountable for maintaining a high level of customer satisfaction through timely and correct order processing.

 Main responsibilities:

  • Inputs orders received from internal and external customers
  • Provide quality service and support in handling day-to-day activities of the customer service role for all customers in a perfect manner (all order-to-cash-processes)
  • Prepares data related to KPI measuring customer performance and satisfaction
  • Participates regularly in Customer meeting to review the cooperation and address specific needs
  • Responds to customer queries
  • Arranges for returns and credits to customer accounts
  • Validates claims for credits and arranges stock checks for missing or over delivered stock
  • Provides updates to customers on order status and/or problem resolutions
  • Collects feedback on customer satisfaction
  • Maintains and organizes log of calls, query details and responses
  • Identify customer satisfaction and/or cost savings projects linked to customers


  • Good MS Excel and Power Points skills
  • Experience with ERP System
  • Good English
  • Attention to details
  • Work under time pressure

We Offer:

  • An opportunity to be part of a global market leader.
  • A dynamic and inspiring working environment.
  • Many opportunities to work on challenging projects and assignments.
  • Possibilities for further personal as well as professional development.
  • Many employee benefits.


In your application please add the following statement:

*„Wyrażam zgodę na przetwarzanie przez Johnson & Johnson Poland Sp. z . z siedzibą w Warszawie, danych osobowych zawartych w moich dokumentach aplikacyjnych (CV wraz z listem motywacyjnym) na potrzeby procesu rekrutacji pracowników”.

*„Informujemy, iż administratorem danych osobowych kandydatów aplikujących na w/w stanowisko pracy jest Johnson & Johnson Poland Sp. z . z siedzibą w Warszawie (zwana dalej „Spółką”). Dane kandydatów będą przetwarzane zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych, wyłącznie w celach związanych z prowadzeniem procesu rekrutacyjnego. Podanie danych jest obowiązkowe w zakresie wskazanym w art. 22¹ ust. 1 Kodeksu pracy. Wszelkie dodatkowe informacje kandydat podaje dobrowolnie. Będą one przetwarzane przez Spółkę na podstawie wyżej wskazanej zgody, która może być odwołana przez kandydata w każdym czasie. Każda osoba, której dane dotyczą ma prawo dostępu do treści swoich danych oraz ich poprawiania".