Website Support & Maintenance Specialist (Wordpress + Shopify) – Remote

We are seeking a talented Website Support & Maintenance Specialist to join our dynamic team. In this role, you will play a crucial part in ensuring the smooth functioning of our website, providing technical support, and implementing updates to enhance user experience.

Key Responsibilities:

• Handle daily client support requests for WordPress and Shopify websites
• Update and swap out images, banners, and visual content across websites
• Make text and content changes as requested by clients (pages, blog posts, product descriptions)
• Fix bugs, layout issues, and broken elements quickly and reliably
• Troubleshoot plugin conflicts, theme issues, and display errors
• Perform regular maintenance tasks (updates, backups, security checks)
• Set up, configure and update plugins, apps, and simple page elements
• Communicate clearly with clients and colleagues about progress and solutions
• Document recurring issues and solutions for internal use

Qualifications:

• Prior experience in website support and maintenance is a plus
• Solid hands-on experience with WordPress – mandatory ! (content editing, plugins, page builders like Elementor or Divi)
• Basic working knowledge of Shopify (content updates, app management, basic theme edits)
• Proficiency in web development languages such as HTML, CSS, and JavaScript
• Strong problem-solving skills and attention to detail
• Able to manage multiple support tickets and prioritise effectively
• Comfortable working independently in a fully remote setup
• Basic understanding of hosting, FTP, and DNS is a plus but not required

What We Offer

• 100% remote – work from anywhere
• Competitive salary based on experience
• A young, friendly team with a collaborative and open culture
• Varied day-to-day work across different client websites and industries
• Direct communication – no bureaucracy, no unnecessary meetings
• Flat hierarchies and open feedback culture
• Long-term position with room to grow within the team

If you are passionate about technology, have a keen eye for detail, and enjoy working in a collaborative environment, we would love to hear from you. Apply now and take the next step in your career with us!