Join us as a Technical Service Desk Analyst in Bucharest, supporting global customers in a rewarding and challenging environment.

Technical Service Desk Analyst German & English: Shift Days & Nights (Rotational)

Salary Range: Between 8000 Net RON - 8,500 Net RON, inclusive of Shift and Meal Allowances

Full Job Description

Are you comfortable with working night shifts? How does having four consecutive days off sound?

This is an on-site, centre-based role in Bucharest, following a rotating shift pattern: 4 days on (2 days from 7am–7pm, 2 nights from 7pm–7am), followed by 4 days off.

This is a fantastic opportunity for an early-career professional to kick-start and grow your IT career with a company that invests in your development.

What you’ll do

· Manage and process customer tickets, carry out fault diagnosis, and provide 1st Line technical assistance.

· Correctly identify and apply priority, SLA, and category whilst capturing a detailed description of the issue.

· Keep customers fully updated throughout and maintain exceptional standards of service.

What we’re looking for

· Proficient German and English language skills (minimum B2 both).

· A passion for technology with ideally some understanding of IT fundamentals (we provide full training for those eager to learn).

· We value and reward technical skills such as: troubleshooting expertise, Windows O/S, Active Directory, MS 365.

· Certifications such as CompTIA A+ (or willingness to obtain); ITIL knowledge is a plus.

What’s in it for you?

At ESP, you’ll be part of a collaborative, friendly, and supportive team that thrives on solving challenges together. You’ll have access to continuous training and certification opportunities, allowing you to grow at your own pace while working with cutting-edge technologies.

· Be part of a team culture that celebrates learning, sharing knowledge, and supporting each other.

· Enhance your technical expertise across multiple platforms while developing your customer service skills.

· Work directly with global customers, building problem-solving confidence and communication excellence.

Benefits include:

· A dynamic learning environment with unlimited access to free training and certification pathways.

· Medlife medical subscription.

· Office perks – coffee, tea, snacks.

· A clear career path with opportunities to progress within ESP globally.

Who are we?

At ESP Global Services, we’ve been providing customised IT support solutions to businesses worldwide for over 30 years. From multilingual service desk operations and on-site engineering support to delivering global IT projects, we help organisations stay connected and productive.

We are more than just a service provider – we are partners in our customers’ success. Guided by our ISO 9001 certification, we deliver with precision, agility, and care.

What makes us different?

· A people-first culture – our teams are empowered, supported, and continuously developed.

· A truly global environment – with colleagues and customers across the world, every day brings new challenges and opportunities to grow.

· A commitment to innovation and quality – always seeking better ways to deliver value to our customers.

Join ESP, and you’ll be part of an organisation where your skills are valued, your growth is supported, and your work makes a difference.