About Us

Join MedFlow srl, the Romanian subsidiary of the market leader online booking and patient journey management systems for private healthcare. Our mission is to make healthcare processes simpler, faster, and more efficient. We are currently scaling our Romanina opőeratuon. 

Are you a technical enthusiast with a knack for process optimization? Do you enjoy diving deep into software systems to ensure every gear turns perfectly? We are looking for a dedicated Operations Expert to join our team and become the ultimate guardian of our platform’s operational excellence.

The Mission

As our Operations Expert, your mission is to be the "deep-dive specialist" of our software. You will ensure seamless daily operations, lead new partners through successful implementation, and act as a bridge between client needs and technical efficiency. Your success is measured by the quality of system deployment and the long-term success of our partners.

Key Responsibilities

1. System Mastery & Process Integrity

• Maintain an up-to-date, 100% mastery of the software, including core functions and Marketplace elements.
• Strictly adhere to and apply established operational workflows.
• Execute tasks and directives provided by the Operations Project Manager (PM) with high precision.

2. Onboarding & Partner Support

• Actively manage the implementation process for new partners, providing high-level support.
• Offer proactive "Best Practice" advice to clients, supported by relevant institutional examples.
• Handle administrative system configurations and data entry based on partner requirements.
• Maintain meticulous documentation of all partner communications in Trello.

3. Integration & Quality Assurance

• Develop a deep understanding of medical system integrations and their operational impacts.
• Conduct regular, active testing of integration links; identify, document, and report bugs.

4. Process Development

• Proactively suggest improvements to increase operational efficiency.
• Identify bottlenecks and report optimization opportunities to the Operations PM.

Internal Collaboration

• With the Operations PM: Receive daily task assignments, report on implementation statuses, and escalate critical system errors or partner issues immediately.
• With IT & Development: Document technical bugs identified during testing/setup and collaborate on technical details via Trello.
• With Customer Support: Provide L2/L3 expert support for complex queries and validate professional content for our Knowledge Base (FAQ, Academy).

What We Look For (Requirements)

• Analytical Mindset: You can spot a bug from a mile away and understand how small changes affect the whole system.
• Support-Oriented: You enjoy helping partners succeed and can translate complex technical terms into "Best Practice" advice.
• Precision: You believe that if it isn't in Trello, it didn't happen.
• Experience: Previous experience in software implementation, technical operations, or medical software (HIS) is a significant plus.

Tech Stack We Use

• Trello, Google Workspace, Intercom, Power BI.

How We Measure Success (KPIs)

• Workflow Discipline: Minimal number of overdue cards on the Operations board.
• Implementation Quality: Successful IHI (Implementation Health Index) metrics for core software functions.

How to Apply

If you are ready to shape the future of MedFlow, please send us your CV and Motivation Letter in Romanian and English, including your salary expectations.

Start Date: Immediate