Responsibilities:

• Answering customer calls and emails related to technical issues
• Troubleshooting and resolving technical problems
• Escalating issues to higher-level support when necessary
• Interface with an engineering partner to locate technical problems that may arise during the engineering process.
• Maintaining documentation and records: You will be responsible for maintaining documentation and records related to technical support issues. This may include keeping track of customer interactions and documenting solutions to common problems.
• Responsible for remote support and level 2 engineer support; 
• Responsible for technical support service to customer or partner independently or jointly with a technical support team
• Providing customer education and training on product or service features and functionality
• Remote support in case of customer problems that can’t be solved by customer or local subcontractor
• Collaborating with other teams: You may need to collaborate with other teams, such as software developers or product managers, to resolve technical issues and improve products or services.

Requirements:

• Bachelor’s/College Degree in Engineering (Electrical/Electronic), Computer Science/Information Technology or comparable
• Experience in solar energy industry (technical service, commissioning service) is a plus
• Excellent written and verbal communication and interpersonal skills, highly motivated, team player, goal oriented and success driven individual and able to work independently with minimum guidance.
• Excellent technical and analytical skills including good listening, probing, and qualification abilities;
• Fluency in German and English is a must.