About the Role

As a Request to Service Specialist, you will play an important role in the development, optimization, and support of global service-related processes and systems. Working in an international and interdisciplinary environment, you will connect business requirements, service processes, product management, and IT solutions to ensure efficient and transparent processes across global markets.

You will contribute to international projects, support the maintenance and further development of the IFS Service tool, and act as an important interface between business users, local markets, Product Management, and IT.

Therefore, a successful candidate would be responsible for:

• Develop and optimize process designs and support the implementation of business requirements and IT solutions within international projects, with a focus on Request to Service processes.
• Support the maintenance and continuous improvement of the IFS Service tool.
• Further develop and test systems while taking into account both central standards and local market requirements.
• Independently perform error analyses, identify root causes, and initiate appropriate corrective measures.
• Provide independent end-user support for service tools and coordinate requirements and solutions between local markets and Product Management.
• Collaborate within an interdisciplinary team responsible for global market and product transparency.
• Develop and deliver training and knowledge-transfer sessions for internal users worldwide.
• Contribute to the continuous improvement and harmonization of global service processes, systems, and user experience.
• Support the alignment of business and technical requirements to ensure sustainable and user-oriented service solutions.

Therefore, a successful candidate would have:

• Completed university degree in Business Informatics, Business Administration, Engineering, or a comparable field of study (Bachelor's or Master's degree).
• 3–5 years of relevant professional experience in business processes, IT, service management, systems, or a related field.
• Initial practical experience with technical or product-related topics is desirable.
• Experience working in an international or manufacturing environment is an advantage.
• Good project management skills and experience working in project environments.
• Very good IT skills, ideally including Microsoft Office, Jira, SQL, Java, and Adobe.
• Good written and spoken English skills; German language skills are beneficial.
• Practical knowledge of IFS or comparable service management/ERP systems.
• Basic knowledge of SAP is beneficial.
• Good understanding of business processes within a manufacturing company.
• Ability to understand business requirements and translate them into practical process and system solutions.
• Experience in supporting users and coordinating requirements across different business functions and markets.

In case we will agree to start working together, you will find here:

• A great team, supporting newcomers to adapt fast and to achieve professional excellence very quickly.
• Excellent working set-up, with flexible schedule and hybrid program, allowing you to maintain a balanced life-work style.
• Professional development opportunities through quality training, constant guidance, and support.
• An attractive compensation package adapted to the market conditions.
• Friendly and cozy work environment.