Job Summary:

The role of the Payroll Specialist is to produce the payroll for clients; acting as their liaison for payroll-related processing. In addition, this role will participate in the system testing as needed, provide consultation to clients and other stakeholders.

RESPONSIBILITIES:

• Responsible & fully accountable for the payroll & audit function of multiple clients;
• Responsible for scheduling and running the assigned client payrolls by following standard operating procedures;
• Maintains complete, accurate and timely client and employee records based on real time requests;
• Maintains complete and accurate client profile notes as well as processing instructions for each client;
• Balance respective payrolls based on year end calendar and remit all Third Party Remittances by defined due dates, complete all Year End balancing, filing & respective reporting;
• Utilize all internal tools & defined processes to ensure optimal productivity, service excellence and make recommendations for best practices to customers;
• Initiate pre and post production calls with clients;
• Answer client calls (dedicated clients, as well as other clients);
• Work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution;
• Provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement;
• Suggest processes and controls tools improvements;
• Ensure quality controls in the payroll process and update documentation - included reconciliation of results and audit checks;
• Highlight and escalate relevant matters that may impact the running of client payrolls;
• Ensures following of process maps and workflows, including the keeping up to date of trackers, data bases and SOPs.

QUALIFICATIONS REQUIRED:

• Perfect mastery of German and English, both orally and in writing, at minimum B2;
• Bachelor/certificate, an asset, or equivalent experience in administration/customer service/HR.
• Mastery of Windows office tools;
• Ability to manage data in large numbers and integrate into a team;
• Excellent customer service skills;
• Preferred Payroll background.