Insurance Claims with Dutch-Remote Romania , Genpact

Insurance Claims with Dutch-Remote Romania

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1300 - 1500 €/luna

Remote

GENPACT

4.28

Limbi vorbite

Engleză (avansat)Neerlandeză (avansat)

Inviting applications for the role of Insurance Claims with Dutch-Remote Romania

Responsibilities

• Office based administration work to ensure high quality and efficient processing of administration requests with specific analysis, from a range of stakeholders including external brokers and end clients as well as internal underwriting teams

• Key entry point for all escalations with external and internal stakeholders by answering all questions which fall within the Admin scope, and determine and execute the transfer of all other questions to the relevant departments/roles

• Be a liaison between Policy Administrators, Team Coordinators and Team Leaders

• Accurate, timely and efficient data entry of insurance risks as per the client standards to achieve Service Excellence, as well as general administrative duties

• Delivers exceptional service standards/KPI’s

• Be a backup to Team Coordinator by helping to keep the relevant KPIs updated and perform analysis and preparation of management information reports as requested using various reporting tolls and methods

• Participate and provide support to process improvement projects

• Contributing to technical support and procedural best practice and support

• Provide new ideas and support the Management Team regarding execution

• Accountable to have a backup for your senior tasks (within admins).

• Perform more complex and time-consuming tasks

• Act as point of reference for technical and procedural best practice for other team members within the Policy Administration Team

• Support new staff training and actively participate on new tasks transition

• Maintain and update process documentation

Qualifications

Minimum qualifications

• Economic studies (e.g. finance, accounting or similar domains) - BA

• Proficient in written and spoken Dutch & English

• Good interpersonal skills with the ability to work as a member of various teams

• Excellent accuracy and attention to detail and Quality to produce high quality output even when dealing with high volume and under pressure

• Curious, willing to learn and showing a challenging conventions spirit

• Ability to organize, prioritize and plan workload to meet deadlines

• Demonstrating personal integrity

• Personable, able to develop rapport easily and build relationships

• Good Customer Focus

Preferred qualifications

• Personal culture and client management expertise.

• High motivation and ability to learn.

• Ability to work under time pressure.

• Experience in insurance is an advantage.

GENPACT

4.28

We are Genpact

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Genpact in Romania

With more than 5,000 employees in our Bucharest, Cluj-Napoca and Iași offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes domains such as: Finance & Accounting, Supply Chain, Trust & Safety, Customer Care, Insurance and Data-Tech-AI.

A constantly growing company

Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iași, or remote from anywhere in Romania.  We offer our workforce a flexible work-life balance and enable them to work from the office, hybrid, or from home.

Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Care, Technical Support, Procurement, Order Management, Ad Moderation and Content Moderation.  

Awards

In the competitive talent landscape, Genpact Romania stands out as a top employer, consistently ranking high in industry lists like Undelucram.ro’s Top employers to work for and Catalyst Solutions’ Top 100 Most Desired Employers in Romania.

We're also accelerating AI innovation through global AI Innovation Centers, including our award-winning hub in Bucharest, recognized as a "Landmark Achievement in AI Innovation" at The Diplomat Bucharest. This award stands out as a testament to our unwavering commitment to driving AI innovation and delivering exceptional solutions to our clients.

Why Genpact?

We’re committed to the relentless pursuit of a world that works better for people. Our entrepreneurial, inclusive culture gives our people the freedom and autonomy to experiment fearlessly, seize opportunities, and push boundaries to turn visions into realities by combining deep domain expertise with diverse perspectives. We’re looking for thinkers and do-ers. People with a natural curiosity, a hunger to keep learning and keep growing.  

We empower our employees to upskill themselves for their current roles and their future career aspirations with Genome, our industry-leading internal learning platform. We also leverage our talent transformation initiative, Talent Match, to match individual skills and job aspirations with existing and future job opportunities within the company.  

Our locations 

In Bucharest, our office is located in the Hermes Business Park, close to Pipera subway station. The entire building has been designed to keep our people engaged and efficient, with cozy lounges and social areas spread throughout, including an AI Innovation Center, relaxation rooms, 400 parking places, bicycle parking with showers and a gym.  

In Cluj-Napoca, our office is located in the Riviera Business Center One, in the heart of the city. Enjoy top-notch facilities, quick access to Iulius Mall’s shops, cafes, and services, plus a relaxing escape in Iulius Park—right outside the door.

In Iași, we are in the heart of the city in the United Business Center 5. Our unique collaboration hub serves as a thriving workspace and meeting point for clients and employees working here. This one-of-a-kind hub facilitates networking, workshops and events, fostering an environment of knowledge exchange and innovation.  Additionally, we have inaugurated this year a new delivery center that supports global clients across the high-tech, finance, healthcare, and life sciences industries, featuring state-of-the-art workspaces designed for finance, accounting, and customer care operations.

Interested? Find out more at genpact.com/careers