Do you love being around people and making them happy? If you’re also a good listener and a bit of a problem solver with great communication skills, then you’ll love being on thе front line of making thе magic happen!

We’re looking for client-oriented candidates who are near-native CZECH speakers (B2-C1 level) who can also speak English for a level of B2 to join our elite customer support team for our largest project!

We’re delighted to drive innovation day after day, so it’s a plus if you’re inventive and creative, we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

#theAteam are a talented bunch of customer engagement experts, united by our hard-working, fun-loving culture and passion for quality.

There‘s a huge focus on career development and recognition at Ascensos. We‘re proud of our team and are always looking for new colleagues with similar talent and enthusiasm to deliver really great customer service. If that sounds like you and you are interested in joining us, reach out and you could be one of the elites that make #theAteam thе best!

Experience in front-office communication channels (calls, e-mails and chats).
Advanced level of Czech and English, both spoken and written.
Strong interpersonal and communication skills.
Excellent customer focus (both verbal and written).
Great team spirit but thе ability to also be independent,
Problem-solving oriented, desire to investigate and multi-tasking skills with highest attention to detail.
Ability to work under pressure.
Ability to work in fast-paced environments.
Be flexible and adaptable to new situations.

Job Description

Solving client's requests via calls/ e-mail/ chat/ social media in a friendly way, in both Czech and English, as needed
Providing solutions regarding after-sales, order and delivery issues, as well as troubleshooting for the products we support
Ensuring all communication is handled professionally and promptly but with a human touch
Demonstrating strong product knowledge to ensure all customers queries are answered, making them promoters of the brand
Building a special connection with customers and providing exceptional service
The work schedule: from Monday to Friday between 10:00 and 19:00. 

Training: 2 weeks (paid) from our office

Salary: 7000 RON NET + meal tickets 35 RON/day

Start date: September 14, 2026

Work mode: Remote, after the first 4 weeks from our office

Company description

Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors.

Customer service careers can be extremely rewarding, and the Ascensos culture is a huge part of what makes us the employer of choice for so many.

With operations in the UK, Romania, Trinidad and South Africa, we are fully invested in empowering our colleagues to thrive because we are committed to our teams' success.

We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.

We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI

Looking forward to having you in #theAteam!