Customer Support - German speaker

Cognizant Romania ishome to 2400+ creative technologists and is one of Eastern Europe's largest Software Product Engineering delivery networks. We serve global clients in several industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Communication Media & Technology, and Retail & MLEU (manufacturing, logistics, energy & utilities).

Cognizant Romania was established in 2018 when Cognizant acquired Softvision, a company founded in the late 1990s in Cluj-Napoca, Romania. We continue to build on our history as the preferred engineering partner for thriving Silicon Valley tech companies, now as a prominent Cognizant next generation studio.

About the role - The main purpose of the role is to review, analyze and take action on reported online content. You will be part of a growing multilingual team and will be working alongside internal teams for a leading online multinational company.

Key Responsibilities

• Review and process incoming privacy requests through online tools;
• Evaluate validity of each request;
• Continually educate about changes to policies and protocols;
• Address complex privacy cases and regulatory inquiries;
• Maintain a high level of quality and achieve weekly productivity deliverables;
• Effectively collaborate with team members on a range of projects to improve internal efficiency and effectiveness.

Qualifications:

• Fluency in English and German (at least B2 level)
• Graduate Degree/ Law degree will be given preference, but not a must
• Able to prioritize, organize and manage time efficiently;
• Ability to visualize, articulate, conceptualize and solve problems;
• Make sensible decisions to deliver the highest quality results while paying strict attention to details;
• Entry level role

Cognizant Romania Employee Benefits:

• Work from office - Monday-Friday
• Annual Vacation Days - 26 days to relax, explore and spend time with loved ones
• Trainings, workshops, and certifications, unlimited Udemy subscription and more
• Private medical package
• Meal tickets
• Referral bonuses
• Life insurance
• Banking services
• Bookster
• EAP program - wellbeing benefits

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000+ associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or cognizant.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email  with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.