Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. Together with our partners, customers and the world of science, we develop leading-edge technologies, and excellent products and services for about 40 markets and for thousands of applications: seals, vibration control components, batteries and fuel cells, technical textiles, filters, cleaning technologies and products, specialty chemicals and medical products.

You support our team as Customer Service Professional with German

Responsibilities

• Manage customer interactions related to service and repair orders, order confirmations, and order status updates;
• Process standard and moderately complex quotes and orders with accuracy and efficiency;
• Coordinate with suppliers by sending purchase orders and updating delivery timelines;
• Perform proactive follow-ups with customers and suppliers to ensure smooth operations;
• Collaborate with local partners and suppliers to address and resolve service-related challenges;
• Maintain and update CRM data to ensure accurate customer and order records;
• Register tickets for pre-sales and sales-related subprocesses to support internal workflows;
• Provide basic administrative support for handling customer claims;
• Serve as a back-up for colleagues during absences, ensuring continuity of service;
• Offer support to team members and contribute to a collaborative team environment;
• Prioritize tasks effectively and manage time to meet service deadlines;
• Contribute to the ongoing improvement of service processes and standards.

Qualifications

• Degree in Economics, Business, or Technical studies is a plus;
• Previous experience in Customer Service and/or Sales-related roles;
• Proficiency in German and English for business communication is mandatory;
• Solid computer skills, including Microsoft Office; TEAMS (incl. Planner), intermediate Excel knowledge required;
• Experience with SAP or other ERP systems is an advantage;
• Open mindset toward process improvements and innovation;
• Strong analytical skills and a fact-based, detail-oriented approach;
• High level of motivation and an open, transparent communication style;
• Excellent attention to detail and accuracy;
• Good organizational skills and a proactive attitude;
• Proven ability to work effectively as a team player;
• Strong customer orientation and a solution-focused mindset.

If you like to make a difference and if you would like to be a part of a growing, successful company, then this is the moment to join Freudenberg and become part of a great team!