Purpose of the Role

The Customer Service Administrator is responsible with all administrative tasks related to customer service in the field of commodities. Our colleague will be based in Romania and will help our team to make sure that the invoices are carried out in a timely and efficient manner.

Administrative Responsibilities:

•  Processing all required administration and documentation within the area of responsibility.
• Processing, reviewing, correcting, and improving the invoicing process for Fuels division.
• Entering invoices into relevant customer reporting systems.
• Sending corrected and improved invoices to customers within the agreed timeframe.
• Ensuring a detailed handover to the relevant Client Coordinators, including highlighting any additional work performed.
• Preparing all necessary informational materials to support the invoicing process across all departments within Fuels Division.
• Working closely with the Team Lead Customer Service and Client Coordinators to deliver the highest added value to our customers.

Knowledge, Skills and Experience

• Minimum Secondary vocational education, working and thinking level
• Preferably relevant work experience in commercial customer service, account management, and achieving commercial targets
• Preferably knowledge and experience in the commodities inspection and testing industry
• Preferably knowledge of technical terminology in both the local language and English, both written and spoken
•  Excellent communication skills
• Very good knowledge of English

Key Competencies

• Results-oriented
• Attention to detail
• Customer-focused
• Ability to maintain overview and set priorities
• Demonstrates integrity and ethical behavior
• Flexibility
• BV Values: Open & Inclusive, Ambitious & Humble, Trusted, Responsible