We are looking for pro-active, open to new opportunities and positive thinking people. So, if you’re interested in becoming a part of the multicultural financial family, we are looking for a Credit Analyst Team Leader who will be leading our Credit Analyst team making sure that operations run smoothly, the team is motivated to provide a high level of service and so ensuring a high-level experience for the customers. ︊︄︁︍︂︂︎︉︌︌︉️︁︁︎︎︊︀︎︆︁︊︅︆︉︈︎︇︍︅︂︃

Responsibilities:
Select, train, lead and motivate a team of Credit Analyst Officers and Specialists with the aim of delivering high efficiency and performance
Ensure best practice sharing with the centralized Credit Analyst team
Monitor and ensure the team´s KPIs fulfillment
Monitor system´s performance and making proposals for processes and product improvement/ optimization
Discover/ develop/ recommend/ implement new tools to optimize costs and increase productivity
Preparing, analyzing and delivering daily/ weekly/ monthly reports
From time-to-time and as per need perform the tasks of Credit Analyst Officers and Specialists (servicing customers using inbound/ outbound calls, emails, chats, etc.) to continuously improve the performance of the team.

Deep understanding of the retail lending flow (Credit Cards)

Understanding of NBR regulations and compliance:
Within non-banking financial institutions (NBFIs), strict adherence to lending regulations is critical. This includes debt-to-income limits, eligible income verification, ANAF checks, and Credit Bureau inquiries. The candidate must have a thorough understanding of these requirements and be able to apply them accurately.

Risk management mindset:
The candidate should clearly understand where commercial flexibility ends and unacceptable risk for the company begins.

This aspect of the role is crucial. A modern risk leader does not simply safeguard existing processes but actively drives their modernization and optimization.

Algorithmic thinking / Scoring logic:
The candidate should understand how a Credit Scoring Engine operates. While they may not be responsible for coding, they should be able to translate business requirements into clear specifications for IT and Development teams.

Process mapping expertise:
The ability to identify bottlenecks within the current lending process (from application to card issuance) and propose automation solutions, such as integrating new APIs for automated verifications or implementing Robotic Process Automation (RPA).

Data analysis and reporting:
The capability to extract, analyze, and interpret portfolio performance reports in order to optimize and adjust risk policies and decision-making rules within the system.

Requirements:

3+ years of work experience in leading teams and driving performance in contact centers or related industry
Previous similar experience with dialing apps
Previous similar experience with AI Chatbot, Helpcentre will be considered a plus
Highly developed communications, motivation and operations skills
Fluent in English
Proficiency in Excel and other Microsoft Office tools
Knowledge of sales techniques and rules of working on outbound calls
Result orientation, experience in working with KPIs
Proven ability to work effectively with individual contributors, management and cross departments
Working experience in an international environment will be considered a plus.

We offer:

Working in a fast-growing international finance company
Challenging and interesting projects
Possibilities for career development
A friendly atmosphere and a supportive team
1 day off on the occasion of your birthday.
Performance bonus.