Responsible for customer service by phone and email in Polish and English.

Duties and Responsibilities (the list is not exhaustive but includes the main ones):

-      professional management of calls and emails;

-      correspondence with customers in a polite manner, ensuring a high degree of their satisfaction;

-      providing specific information and advice to clients;

-      recording information and changes regarding customer data in the related applications of the job;

-      getting familiar with the routine and processing target volumes of requests and calls - discussing complex cases and challenges with the team leader and other designated persons, as well as contributing to improving the quality of the services provided by the team;

-      involvement in the development/improvement of operational processes;

-      attentive and active participation in the trainings offered by the company;

-      compliance with the instructions from the team leader or the management line.

What We’re Looking For:

• Fluent in Polish (C1) and English (min. B2).
• Experience: 1-2 years in a similar role is a plus.
• Problem-Solver: You know how to find solutions and tackle challenges head-on.
• Quick Thinker: You can handle a high volume of work and meet deadlines.
• Independent Worker: Able to manage your tasks with little supervision and deliver results.
• Tech-Savvy: Comfortable using Microsoft Office (Outlook, Excel, Word, PowerPoint, Access.

Why You’ll Love It Here:

• Health & Well-being:
• Private medical services for peace of mind.
• Performance-based bonuses every month.
• Extra gifts and holiday budgets through our Benefit Platform.
• Additional vacation days as you grow with us.
• Corporate seminars to boost your skills

Career Growth:

• Opportunities for local and international career moves.
• Join one of 4 Volunteering Teams and give back to the community.
• Access to LinkedIn Learning and Bookster for endless learning.
• Attractive Compensation:
• Competitive salary + performance bonuses.