SB Software is looking for a Help Desk Analyst with teamwork abilities, good communication and interacting capacities to provide SPOC, 1st and 2nd level client specific product/software support.&nbsp;The activity will take place at the company's headquarters in Timisoara, in the central area. The job responsibilities are: • According assistance to clients over the phone; • Provide specific software support to stores and retail customers • You will handle incoming phone calls, web-submits and e-mails received • You will diagnose, troubleshoot and solve 1st&nbsp; and 2 nd level Help-Desk issues • Outbound calls to customers will be sometimes necessary, in order to provide them feedback and solutions on their specific problems Cerinte The ideal candidate: • You are fluent in ITALIAN (Mandatory); ENGLISH is a plus • Medium IT skills (MS Office, Hardware, Software, Operating Systems, Acrobat Reader) • Retail or call center environment experience is highly desirable Oferta (bonusuri, beneficii) We offer you a rewarding working environment where personal initiative and development are encouraged, together with a comprehensive and ongoing learning. We are also offering you an attractive salary, including various benefits, according to the turnover. • Very attractive salary • Performance bonus at the end of the year • Meal tickets • Intensive and continuous FREE training, providing opportunity for personal and professional development •Opportunity to develop a carrier into an international environment

SB Software opereaza in sectorul Retail-ului Specializat oferind servicii de asistenta, dezvoltare software, mantenanta, instalare hardware si sisteme de networking pentru gestiunea lanturilor de magazine retail la nivel international.

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