Állás részletei

Trainer*

Premium Talentet keres
Karrier szint
Középfok (2-5 év), Szenior (5-10 év), Vezető (>10 év)
Foglalkoztatási típus
Teljes munkaidő
Nyelvismeret
Francia - Haladó
* minden nyelv kötelező
Munkavégzés helye
Helyek száma
2

Tech Mahindra: Who are we?
We are Tech Mahindra GmbH and we drive technological progress: whether AI, everyday automation or cybersecurity - TechM plays a leading role in the IT are looking for a Trainer * in Timiş inductions for New Hire batches.

Responsibilities

  • Responsible for conducting pre-process and process training to new hires and evaluate their performance based on their competencies.
  • Training new advisors before they go live, for voice and accent, application and product, and Business Communications.
  • Maintain attrition and throughput as per process guidelines.
  • Rostering and tracking planned and unplanned leaves.
  • Resolving and escalating trainee concerns and issues.
  • Coach and counsel wherever needed.
  • Document Training reports and trackers
  • Conduct Pre & Post assessment to identify any red flags (if any).
  • Provide feedback to specific areas of opportunity.
  • Provides Training Needs Analysis
  • Coach associates on DSAT with a clear understanding of process requirement
  • Conduct regular audits to check training effectiveness
  • Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality
  • Helps in creating training modules/curriculum
  • Other tasks that may be required/assigned by the supervisor/manager as required by the business
  • Identifying Red Flags (Poor Performers) and formulating an effective action plan.
  • On-floor training. Monitoring and auditing the calls. Coaching the advisors on the floor.
  • Keeping track of their performance.
  • Attend client calls for discussions on the performance of advisors, CSAT, Bottom quartile.
  • Advisors, Action Plan, Call Calibration, Weekly dashboard updates.
  • Taking live calls 8 Hrs. /Month to ensure they are up to date with ground-level issues.

Requirements

  • Candidate must possess at least a Bachelor's/College Degree, any field.
  • At least 1 year of working experience in the related field is required for this position.
  • Experience in handling a Retail program is preferred
  • Excellent written and verbal communication skills
  • Must possess good presentation skills.
  • Excellent Organizational and planning skills.
  • Good understanding of Group Dynamics (diversity).
  • Experience in MS Office applications like Word/Excel/PowerPoint.
  • Analytic and Results Oriented.
  • Excellent written and spoken

(Native or near-native): French, Additionally: English B2

  • Strong experience in presentation skills
  • Computer literate/Tech Savvy with a minimum typing skill of 30 wpm with 90% accuracy.
  • Excellent communication and customer service skills.
  • Experience in the Retail industry.
  • Hands-on experience in back-office activities – Live Chat and Social Media

Benefits

  • Permanent Contract
  • annual bonus payment
  • Medical insurance package for associates and their dependent
  • vacation bonus, eligible for 10 consecutive days PTO (Personal Time off)
  • bonus payment / event (childbirth / death of 1st degree family member)
  • Meal voucher
  • Sport Benefits
  • Children's Day ticket – 1st of June
  • Women's Day Tickets – 8 of March
  • Personal time off seniority based

*We are happy about every application - your gender, age, origin, religion or sexuality do not matter. Networked togetherness. That is Tech Mahindra.

Walk In Day at Tech Mahindra from Monday to Friday

This is your Chance!
We are inviting you to our Walk In Days!

 

Date: Monday to Friday

Time: 10 pm – 4 pm

Location: Vox Technology Park, Calea Torontalului, Timișoara, Romania

 

What awaits you?

You will be able to apply on spot and get to see the office first hand.

You will be able to have first conversations with our Recruitment Team.

  

We are looking forward to seeing you!