Technical Lead First Line Operations, RAN

With these activities you will have a great impact on our business:

• Takes the ownership of the incident and acts as the primary level of escalation
• Speaks with NOC engineers and asks for all useful information related to Outage in place – ensures the NEV and/or Outage Notification has been sent in due time
• Keep tracking and records of the timelines and ensures all incident details are documented;
• Involves in problem solving other parties: 2nd level, Vendor, NOC, SMC, Partner management, 3rd party, in order to provide a prompt recovery of the business within the specified SLA
• Notifies  Team Leader about major Incident
• Manages and coordinates the escalation process: Technical: the support of a higher technical skills are needed to solve the problem; Hierarchical: a manager with more authority to be consulted in order to take decision that is beyond the competencies assigned to this level
• Ensures all required resources (human, facilities, equipment etc) are available, involved and focused in the restoration of service
• Notifies 2nd Level and/or Vendor to be prepared with a plan B, if the duration of the incident takes too long
• Ensures regular updates are distributed via the agreed communication channels, according with the Update Time agreed
• Send Pre-notification to top mgmt. for over-temp or major incidents
• Provide input and coordinate the development of the Major Incident Report after the Outage has been closed and all details are available, including initial recommendations to prevent the re-occurrence of a similar incident.

With these skills you are a great candidate:

• Knowledge of telecommunication services, networks and technologies (GSM, UMTS, LTE, IP, PDH, SDH, DWDM)
• Capable to understand and to work with different Windows applications (WEB - based)
• Gained an IT qualification  CCNA (or working towards)
• Ideally previous work experience within a busy customer service centre in a Telecoms, Data Centre or IT
• Min 2 year relevant experience in  RAN (2G-5G), TX (PDH, SDH), IP
• Technical university degree or student to: faculty of Electronics, Telecommunications, Information Technology
• Good knowledge of German & English language (spoken and written)
• Good communication skills
• Team working oriented

Sounds like the perfect job? We’ve got even more to offer:

• In this pandemic period we have 100% work from home for your safety. After this pandemic period we have 2 days work from home per week
• Medical and dental services
• Life insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus 
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of an technology changing company
• Flexible Vacation – Take time off when you need it, we trust you