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Technical Consultant with German

Karrier szint
Kezdő (0-2 év), Középfok (2-5 év)
Foglalkoztatási típus
Teljes munkaidő
Nyelvismeret
Német - Haladó , Angol - Haladó
Munkavégzés helye
Helyek száma
1

JOB PURPOSE & KEY OBJECTIVES:

For our Customer Service Department, we are looking for experienced AdvancedPay specialists for the ongoing support of our existing customers.

 

KEY DUTIES/TASKS:

  • Analyzing activities in order to define specifications for building effective systems, capable to meet user requirements
  • Configuration of the user administration console in PAISY (Patronus, Web), ADP Report & ADP Archiv (DM)
  • Provide support to internal and external customers in queries concerning payroll and HR topics within the PAISY system
  • Recording and clarification of customers' requests in Siebel CRM
  • Analyze the effort involved in resolving/implementing the requested changes and provide estimates
  • Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
  • Ensure that the implemented functionality is thoroughly tested and delivered on time
  • Help in continuously improving the support service to maintain a high level of customer satisfaction.
  • Conduct user training (Web)
  • Configuration of time and wage types for our software customers
  • Implementation of HR projects in PAISY environment, . Optimization of wage Types and time frame styles
  • Supporting technical experts by executing transactional tasks through ADP Report (. creating reports based on existing templates)
  • Validation and creation/adaptation of individual reports in ADP Report system
  • Support the development team during the product development phase (running Pre-Release tests in staging environment in order to detect technical or functional errors/differences before rollout in Production)
  • Maintain and contribute to the Knowledge Base library
  • Giving advice to clients to optimize their use of the product
  • Ability to influence and guide clients to ADP best practice and standard solution adoption

EDUCATION AND EXPERIENCE:

Education:                    Bachelor’s degree

Work Experience:       3+ years of experience (Customer Service is an added advantage)

Knowledge:

  • Multilingual Capability:
  • Fluent (B2-C1) in German language
  • Fluent (B2-C1) in English languageExperience in PAISY parameterization desirable