Nyelvismeret

angol, spanyol

A munkavégzés helyszíne(i)

Debrecen

További helyszínek:

Bukarest, Brassó, Arad, Budapest, Szeged, Szolnok, Nyíregyháza, Temesvár, Kecskemét, Miskolc, Sopron, Eger


Our partner  is looking for candidates for the following position

Spanish Speaker Service Desk Agent

 Key Tasks and Responsibilities:

  • To provide 1st line technical support to external candidates via phone and email

  • Make effective use of procedural, informational, and technical documentation

  • To be proactive when dealing with user issues

  • Respond to enquiries from clients and help them resolve their hardware or software incidents

  • Provide high level professional multi-lingual IT services in an efficient manner

  • Make effective use of procedural, informational, and technical documentation

Skills and attributes required:

  • Excellent communication skills (both written and oral)

  • Excellent customer service skills, problem solving skills

  • Good knowledge of Microsoft based operating systems and peripherals

  • Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint  

  • Good understanding of PC hardware set-up and configuration

  • Good attention to detail

  • Ability to work in team

  • Ability to effectively gauge urgency of incident

  • Ability to apply creativity to resolving issues

  • Willing to work in shifts

Languages:

  • English + Spanish at advanced level

Location:

  • Debrecen