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1234 €

Service Desk

Smartedge's Client - Tata Consultancy Services is looking to hire a number of candidates for a Permanent Position in Budapest, Hungary.

This is a requirement for a user to provide excellent IT level 1 end user IT support, instruct users on the use of software, announce urgent / important information from IT group, resolve and in case of need to assign software, hardware and network requests to the appropriate IT team.

 The candidate should have advanced knowledge in any of the following languages

- German

- French

- Czech

- Polish

Tasks / Performance targets

Field / Tasks

KPI - Optional

Call and Incident Handling

  • Handle and document all incoming requests or incidents within the contractually agreed timeframes
  • Provide technical assistance to the user via phone or email
  • Follow up on existing tickets and escalate unresolved cases to relevant support teams
  • Manage personal and team backlog
  • High level of technical problem resolution

Knowledge management

  • Learn and implement new technologies, tools, processes and policies
  • Document new technical solutions in the knowledge base
  • Documents and share best practices and with other colleagues


  • Excellent Customer and Time Management Skills
  • Work according to TATA and customer policies

Required :

  • Fluent in the required language knowledge and high level of English
  • Excellent learning skills and high level of flexibility
  • Exposure to Knowledge of Windows XP / Windows, Microsoft Office and Internet Explorer
  • Excellent phone etiquettes and customer service skills
  • Exposure to Hardware Knowledge (Desktop and Laptop)
  • Good analytical skills

We would like to start interviews as soon as possible. Payments will be as per market standards as well as related benefits

Please send in your resumes to