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Help Desk Technician with French

Premium Talentet keres
Karrier szint
Kezdő (0-2 év)
Foglalkoztatási típus
Teljes munkaidő
Francia - Haladó , Angol - Haladó
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Job description and main responsibilities:

  • Offers support to all AKKA employees via phone, Teams, email
  • Handles user’s issues from resolution until the ticket is closed or the ticket is escalated to the next support group
  • Qualifies incoming tickets on the ticketing tool
  • Handles tickets in SLA
  • Creates ticket for each issue reported by the user
  • Follows-up on in-house tickets daily
  • Participates in team meetings with other support groups when needed
  • Updates existent knowledge articles, creates new ones when needed
  • Collaborates with support groups/referents to help speeding up the resolution of different issues
  • Reports general issues to superior/handling group


  •  Good written and verbal communication skills in English and French
  •  Good analytical skills
  •  Good knowledge of Windows operating systems
  •  Good overview of standard Office applications and systems( MS Office, VPN, Telephony, Skype, Printers etc.)
  •  Good knowledge of Active Directory
  •  ITIL knowledge is welcome
  • Previous experience in Service Desk and/or previous experience in IT
  • Online interjú
  • Care sunt asteptarile salariale de la un astfel de post?