The Security Level 2 Central Operations team as part of Cyber Security Operations consolidates standard structured and repeatable tasks for all managed security infrastructure and applications, improving incidents and requests turnaround, with a 24x7 coverage. The Level 2 Analyst tasks focus on perimeter and network security.
Duties include providing support to the perimeter security infrastructure, comprised by firewall, proxy, remote access and intrusion detection systems; day to day firewall and proxy changes execution from request handling and scheduling to implementation in the production environment based on customer requirements; problem analysis and resolution from non-hardware routine issues to critical failures within established service level targets.
The perimeter security infrastructure includes firewall, proxy, remote access and intrusion detection systems. Investigation, documentation and resolution of outages to critical business systems that may be caused by or impacting these systems; escalation of issues to, and tracking of progress in conjunction with other technical resource teams; working incidents escalated from the level 1 team which may include scheduling multiple changes, software upgrades, or configuration activities to resolve.
Skills and Qualifications:
Desired platforms and technical experience:
Also desired/emphasized are:
The candidate will be required to analyze customer requirements to ensure all standards, policies and guidelines are upheld from the information security perspective and support routine compliance activities. Eventually, the candidate will need to support technology improvements, such as new infrastructure install and hardware/software upgrades.
Relevant Certifications: CheckPoint, Juniper firewalls. CISSP or CCNA/CCNP as a plus.