Állás részletei

NOC Engineer

Karrier szint
Kezdő (0-2 év)
Foglalkoztatási típus
Teljes munkaidő
Részleges távmunka (a munkaidő feloszlik a távmunka és a vállalat központjában tett látogatások között)
Nyelvismeret
Angol - Haladó
Munkavégzés helye
Helyek száma
3

We are an international IGaming, software and development company aiming to help improve the efficiency and workflow by designing and implementing unique solutions that answer our customers business needs.

Our fun-packed crew of young and dynamic professionals will be by your side every step of the way. Simply showcase your very best side and instantly gain access to the mandatory ingredients for a delectable success recipe.

Responsibilities:

  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Notifies the internet providers when issues appear;
  • Solves issues appearing on technical equipment's
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (. software developers)
  • Provide prompt and accurate feedback to customers
  • Priorities and manage many open cases at one time
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers
  • Required to work on 12 hours shifts

Required qualifications:

  • Bachelor degree in Computer Science;
  • Ability to correctly diagnose network issues;
  • Ability to adapt easily in an active team;
  • Ability to solve a wide range of issues;
  • Ability to evaluate, prioritize issues and to solve or delegate them when needed;
  • Excellent communication skills;
  • Excellent English (written and spoken) skills;
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments both desktop and mobile platforms
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with help desk solutions and monitoring applications

We Develop and Invest in our people: 

Here, we allow you to create your own career. Opportunities are only limited by your ability, motivation and imagination. We pride ourselves on our fun and flexible working environment and in our commitment to developing our employees.

Below are only few of the advantages of working with us and the benefits we provide our employees

  • An opportunity to work in a rapidly innovating industry
  • A challenging, fast paced environment working with very smart highly skilled companions