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L1 IT Support with Spanish or Italian

Gyorsan válaszol
Karrier szint
Kezdő (0-2 év), Középfok (2-5 év)
Foglalkoztatási típus
Teljes munkaidő
Angol - Középszint , Spanyol - Haladó , Olasz - Haladó
Munkavégzés helye
Helyek száma

Day shifts Monday to Friday (No nights, no weekends)

Support languages: Spanish or Italian + English as a 2nd language

Your responsibilities will be:

Your responsibilities will be:

  • 1st level IT support for our Client employees (VIP users included)
  • Identifying, handling and solving the requests through calls, e-mails and tickets
  • Classic Hardware (PC, monitors, printers)
  • Office tools and apps (OS W10, Open office, IOS)
  • Networking (Lan, Wan)
  • Local applications
  • Identifying and escalating Massive Incidents
  • Backlog follow-up
  • Demonstrate excellent customer service skills at all times

Essential experience/skills:

    • Spoken languages: medium English plus fluent Spanish or Italian or German
    • Previous service desk and customer care experience would be an advantage.
    • Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
    • Availability to work in day shifts.

    What we offer:

    Permanent contract

    Central building offices with excellent view on the city, top facilities and equipment ( During the pandemic we all work from home)

    Competitive salary

    Performance bonus

    Meal tickets and gift vouchers

    Training opportunities

    Regina Maria  medical package

    Copayment 7Card

    Extra vacation days

    Massage at the office day

    Fruits on the house


    What about choosing much more than a job? 


    • Online interjú
    • Please describe what languages you are able to speak at an advanced level.
    • How does your prior experience prepare you for this job?
    • As the job is not remote, please confirm if you are looking for a job in Timisoara.