Állás részletei

Customer Support Representative (late shift)

Bár az álláhirdetés inaktív, önéletrajzodat elküldheted a munkaadónak
Karrier szint
Kezdő (0-2 év), Középfok (2-5 év)
Foglalkoztatási típus
Teljes munkaidő
Részleges távmunka (a munkaidő feloszlik a távmunka és a vállalat központjában tett látogatások között)
Nyelvismeret
Angol - Haladó
* minden nyelv kötelező
Munkavégzés helye
Helyek száma
1

We are a global company operating in medical industry, market leader for dental imaging solutions. For our Global Shared Service Center in Bucharest we are looking for 1 Customer Support Representative in our US&C Admin Support team.  Work hours will be based on US Eastern Standard time zone. Your shift can be from 3 pm -12 am or 5 pm to 2 am Bucharest time, Monday to Friday (no weekends).

The Customer Support Representative will answer overflow calls for product support and resolve basic client service and support issues when able. They will resolve issues that may be resolved in less than five minutes and escalate all other calls for resolution by senior support staff. The Customer Support Representative will assist with the supervision of the triage team, handling escalated issues and acting as a liaison for support and management, as well as following up on the completion of delegated tasks.

Responsibilities:

  • Determining correct call routing for overflow calls, voicemail, and email.
  • Utilizing proper departmental procedures for call control, problem resolution, reporting and escalation.
  • Conducting proactive customer satisfaction calls, such as following up on product replacement, client "Care Calls," etc.
  • Posting daily/weekly call statistics and other support information as directed.
  • Entering requisitions to replace equipment for clients as needed.
  • Projecting positive image/attitude as part of daily approach to work.
  • Performing any tasks as directed by his/her Supervisor.
  • Organizing and following up on the completion of assigned duties.
  • Maintain familiarity with product line on applicable products/applications supported within Imaging Division via training, documentation and personal research
  • Record every customer contact in the CRM

Required Knowledge, Skills and Abilities

  • High School Diploma
  • Demonstrated customer relations, organizational abilities, telephone etiquette, and in effective working relationships with other service/support groups
  • Excellent verbal and written communication skills in English
  • Ability to make decisions independently 
  • Some basic Excel experience is needed
  • Minimum of 18 months experience in customer service-related field

WHAT WE ARE OFFERING:

  • Competitive financial package
  • Christmas bonus
  • Private Business medical plan
  • Meal vouchers
  • Yearly performance evaluation and compensation based on your results
  • Night shift differential

Please note that only suitable candidates will be contacted.

Jutattások

Munkakörülmények
Távmunka lehetőség
Ergonomikus íróasztalok/székek
Kávé/tea/rágcsálnivaló az irodában
Multikulturális csapat
Laptop
Pénzügyi
Üdülési utalványok
Étkezési jegyek
Szabadidő
Céges rendezvények
  • Online interjú
  • Although currently we are working 100% remotely, is it convenient for you to work near Preciziei subway station, in a hybrid scenario?
  • What are your salary expectations (RON, net, monthly)?
  • Are you available to work in shifts 3 pm to 12 am or 5 pm to 2 am Bucharest time?