Customer Support Representative
Ambitious. Focused. Talented. That’s our team, in a nutshell. And we are currently looking for more people to join and share our vision.
Are you ready to join one of the most active team, using future proof technologies?
You can reach this performance only if you are heavily oriented to satisfy customer needs and their expectations. The SafeFleet group has been striving to delight its customers and to innovate the mobility sector for over 20 years, with its brands, SafeFleet, lektri(.)co and 2park(.)io
2park(.)io is a smart city initiative that aims to deliver a forward-thinking parking service and eliminate some of the problems caused by urbanization and increasing population. Half a million users wait for a React wizard to enchant the startup of the group, focusing on solving an issue seen in most big cities: the lack of parking spots. 2park is developing a car-parking mobile app that helps drivers find private parking lots.
LEKTRI(.)CO is already an established Charging Point Operator with a regional footprint in Romania, Italy, Poland and Serbia. It has developed a Type2 charger which is already exhibited at the Design Museum in Vienna. At we work with the very same backend as IONITY. The rapid adoption of the e-mobility demands more App developments and a fusion with parking. More smart charging and dynamic pricing are under way.
We value your abilities:
Working knowledge with support platforms like FreshDesk, ZenDesk, Intercom or others
Minimum 2 years of experience in Customer Support
Display a high degree of seriousness, responsibility and commitment
Bachelor's degree, preferably in a technical field
Attention to details and you’re well-organized
Knowledge of English (at least B1 level)
Knowledge of Italian (would be a plus)
Initiative and you are innovative & proactive
Your responsibilities will be to:
provide technical support for our projects: Lektri.(co) and 2park.(io)
investigate customer complaints to ensure support and assistance in resolving them
provide 1st level customer support by phone, ticketing and email
use our internal ticketing system to solve customer complaints (FreshDesk)
provide solutions for improvement and easing of support activities
ensure a good coordination of the team's activity and fulfillment of tasks on time
work closely with the team in order to ensure an increase in our clients' satisfaction and improvement of the performance criteria.
You will enjoy:
Financial package above market;
International working environment;
Encouraging a healthy lifestyle by discounting 50% of invoice fee to pool, gym, fitness, etc.;
Supporting family with 50% payment of the kindergarten or after-school tax;
Meal vouchers 50% discounting of invoices for glasses/contact lenses;
Providing specialized training and personal development;
Team activities to charge our batteries in country or abroad;
You will have the opportunity to try things never done before!
Welcome to the place where visionary people are recognized and respected as the most important part of the business!