POSITION LOCATED in IASI (Palas) and SUCEAVA (Iulius Mall)
• Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
• Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,
• Proactive flagging incidents where no knowledge solution was found,
• Meeting or exceeding the level of Service when responding to all incoming incidents,
• Accurate and timely hand off to other resolving teams.
• Fluency in French
• Good English skills
• Excellent verbal and written communication skills
• Professional telephone manner
• Basic experience in MS Office, MS based applications
• Basic technical support experience an advantage but not necessary
• Flexible, well-motivated team player, ability to work under pressure
• Available to work in shifts.
We are looking to fill this positions immediately.