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Customer complaint officer

Premium Talentet keres
Karrier szint
Kezdő (0-2 év), Középfok (2-5 év)
Foglalkoztatási típus
Teljes munkaidő
Angol - Haladó
* minden nyelv kötelező
Munkavégzés helye
Helyek száma

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Job description:

  • Customer support and communication related to product performance and technical details;
  • Replicate and/ or investigate customer requests by email or telephone;
  • Evaluation and prioritization of support inquiries;
  • Cooperation with all internal and external departments of the organization, if necessary;
  • First contact person for technical support inquiries from customers about our laboratory products;
  • Support for quality issues/complaints in topics concerning quality and technical matters, both internal and customers;
  •  Keep the customer informed of internal actions, corrective actions and status of analyzes, on quality aspects;
  • Keeps in touch with the customer in terms of product quality (complaints, quality documentation);
  • Responsible to review customer expectation and answering time in less than 48 hours.

Professional experience&Skills desired to have:

  • For this exciting position you have a Technical University degree, or related fields;
  • Working knowledge of customer relationship management;
  • Excellent time management and organizational skills and the ability to multitask and prioritize;
  • Customer oriented skills, providing technical advice to customer;
  • You are fluent in English (writing and speaking). Good German skills are an advantage and other language knowledge completes your profile;
  • Good computer skills are necessary (Windows, Office, etc.);
  • You are a team player and enjoy interdisciplinary co-operation with other departments (Sales, Order Processing, Product management, R&D, Production, etc.);
  • You are sociable, have high communication skills with customers and organize your work self-dependent and target oriented.

What we offer you:

  • Competitive Salary & Benefits
  • Meal tickets (value 20 Ron)
  • Gift tickets for Christmas and Easter
  • The 13th salary
  • Consistent referral bonus
  • Annual bonus
  • Medical insurance for you and your family
  • Transport secured from Timisoara, Dumbravita & Giroc
  • Professional Development Opportunities
  • Gym and Wellness special discount package
  • Team buildings & events
  • Relaxing area
  • Flexible program & breaks