Munkatapasztalat

Középfok (2-5 év), Kezdő (0-2 év)

Nyelvismeret

francia, angol

A munkavégzés helyszíne(i)

Bár az álláhirdetés inaktív, önéletrajzodat elküldheted a munkaadónak

JOB REQUIREMENTS
· Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications
· Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues)
· Provide the clients with information regarding the status of their incidents
· Report technical problems following specific procedures


SKILLS AND EXPERIENCE

· French – proficient level
· English - proficient level
· Very good computer skills, excellent knowledge of MS Office applications
· Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
· Excellent team player as well as independent worker, cross-cultural communication skills are a plus