Munkatapasztalat

Középfok (2-5 év)

Nyelvismeret

angol

A munkavégzés helyszíne(i)

Havi bruttó fizetés

800 - 1000 €


The Specifics:

The Team: Service Assurance

Contract Type: Permanent

Work Schedule: Shifts

Home office opportunity: No


What you'll be doing:

As 2nd Level Network Technician, you will be in charge of:

  • Front-line people working in shiftsperforming all the functions of the 'Customer Helpdesk' role and additionally providing in-depth technical support to customers through network or equipment monitoring, localisation, and remote repair
  • Technically aware customer service technicians who demonstrate excellent customer care skills (. Owning, driving and communicating) such that customers that they call/ call them are left "delighted" with the experience
  • Cooperating with internal higher level support (3rd line)
  • Manage supplier activities (. Really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements)
  • Provide process improvement input wherever possible
  • May do proactive jeopardy management
  • Providing higher level support internally

 

We'll also need to see these on your CV:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements
  • Working with a cooperative and positive attitude in a group settings to achieve common goals
  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
  • Acting in advance of a future situation, . making things happen, putting energy to solve the situation


Professional skills:

  • In depth understanding of LAN/WAN technologies
  • 1-2 years experience in technical customer support role
  • Cisco CCNA certification and familiarity with any of the following products: Juniper, Adva, Avaya, Ipanema is an advantage


Language skills:

  • English on a fluent level
  • Also, French or German or Italian or Spanish on a conversational level is an advantage