Niveau de carrière

Intermédiaire (2-5 ans), Débutant (0-2 ans)

Langues parlées

anglais

Adresse(s) de travail

Cluj-Napoca


Do you believe that technology can make a big impact on business and society? Are you driven by getting the best out of yourself and your team? Are you a mechanical engineer with a huge passion for the automotive industry? Then join our team of innovation makers in Cluj Napoca. If you have experience working on vehicle mechanic projects and you want to boost your career, this is the opportunity for you.

We expect from you to:
Have a bachelor's degree or a master’s degree in a technical field
Have at least 1 year work experience in first or second line support
Be passionate about cars
Understand automotive after sales issues
Be able to work in an effective and quality-oriented way
Have the ability to engage productively with customers
Have strong communication skills and a pragmatic attitude
Be fluent in Polish/Czech/Turkish and in English

For this specific position you will need to:
Take ownership of technical issues, and working with our development group to resolve more advanced issues when necessary
Be analytical with a willingness to explore options to solve technical customer issues
Communicate effectively with customers, including expectations for callbacks and follow-up on their issues
Follow helpdesk process to support cases
Document troubleshooting and problem resolution steps
Provide technical advice and answering queries from clients
Update records with resolutions
Suggest improvements to working practices

You can expect from us:
Knowledge and support from more experienced engineers when needed
The best salary you can get for the value of your work
Respect for your private life and your choices
All tools required for high performance in your field
Continuous care of your well-being and an environment that invest in honesty
Responsible approach, long term commitments and stability