Niveau de carrière

Intermédiaire (2-5 ans), Débutant (0-2 ans)

Langues parlées

français, anglais

Adresse(s) de travail

Ce job est inactif, mais vous pouvez toujours envoyer votre CV à l'entreprise

JOB REQUIREMENTS
· Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications
· Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues)
· Provide the clients with information regarding the status of their incidents
· Report technical problems following specific procedures


SKILLS AND EXPERIENCE

· French – proficient level
· English - proficient level
· Very good computer skills, excellent knowledge of MS Office applications
· Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
· Excellent team player as well as independent worker, cross-cultural communication skills are a plus