Détails du poste

We are currently seeking German-speaking Customer Service Representatives.
Within this project, inbound customer support will be provided via phone and email.

Job Description:

• Responding to customer inquiries regarding their orders
• Providing information about payments
• Assisting with courier tracking
• Handling inquiries related to cancellations, returns, and refunds

Working Hours (Romania time):

• Weekdays: 09:00–18:00 / 12:00–21:00 (rotating weekly shifts)
• Saturday: 10:00–14:00
• Sunday: Off

What we're looking for:

• Excellent communication and problem-solving skills 
• Language talent, fluent in German language
• Ability to work efficiently both independently and as part of a team 
• Positive attitude and enthusiasm to be part of a dedicated team 

What We Offer: 

• Friendly and dynamic work environment  
• Opportunities for professional development in a company with a global vision 
• Private Medical Subscription  at Regina Maria
• Meal Tickets 
• Remote (home office), hybrid, or office-based, depending on suitability.
• Transportation (for Office-based contracts)