Détails du poste

This role is based in the Michelin Corporate Business Services in Bucharest, where more than 800 colleagues deliver excellence in Purchasing, Finance, Logistics, Order to Cash, Personnel and Service Management.

Why this role is interesting:

• Skill development: Refine your administrative skills, work with various tools, and gain technical knowledge about Michelin products.

• Language proficiency: Enhance your communication skills in French while engaging in conversations with native speakers.

• Transferable skills: Develop skills that can be beneficial in various professional contexts, preparing you for future opportunities.

Your responsibilities will include:

• Administratively solve tire fitting requests for eligible staff cars (first fitting, replacement due to wear and tear, or replacement of previously fitted vehicle), ensuring that the correct size is chosen, in compliance with safety rules and local legislation in force.
• Administratively deal with requests to equip company vehicles.
• Answer telephone calls received from beneficiaries and occasionally from Euromaster centers (two hours every morning, between 10:00 and 12:00 a.m. Romania time)
• Initiate telephone calls to pensioners and active employees to inform them of the delivery date of the tires ordered or to facilitate the processing of their requests.
• Initiate telephone calls (occasionally) to Euromaster centers to check the delivery of certain orders. 
• Register tire orders in the order registration system.
• Confirm the treatment of beneficiary's requests by mail or courier and sends the necessary tire fitment visit forms to the beneficiaries and Euromaster centers.
• Enter technical data (approvals and fitment confirmations) and personal data into the management system, whenever necessary, to ensure the accuracy of the history of each file handled.
• Handle specific requests following the destruction of the vehicle equipped with tires. 
• Process invoice reimbursement claims following damage to tires on a vehicle already registered in the system.
• Close the files of inactive employees and forwards the information to the payroll team.
• Archive the documentation according to the archiving procedure.
• Take into account the employee’s complaints and resolves them to the extent possible or refer to Sr. Benefits Advisor if the complaint is complex.
• Analyze technical complaints received from beneficiaries (defective tires) and take the necessary steps to exempt beneficiaries from the annual contribution.

What will you bring to the team?

• University degree;
• Structured and organized mindset;
• Advanced French and English skills;
• Medium Excel knowledge;
• Curiosity and eager to learn new things;
• Team spirit and can do attitude;
• 1 year experience in Customer Support would be a plus.

In Michelin we offer:

• Flexible work schedule and home-office options
• A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
• Private medical subscription;
• Life insurance;
• Lunch vouchers and discounts;
• Deduction of vacation costs.

How we recruit:

Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.

Pass all stages with flying colors, and we’ll send you our offer.

LET’S INSPIRE MOTION FOR LIFE

Where do success and ideas come from? We strongly believe they come from collective intelligence.

Our talents, people and employees are the source of purposeful and sustainable innovations. That’s why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.

What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.

That’s our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.

Michelin, a leader in the field of tires, is dedicated to sustainably enriching the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe and Central Asia region.