You’re THE ONE to Make a Difference in Someone’s Life Right Now
Exciting career opportunities in the language access industry are waiting for you at Teleperformance Romania. You can help make a difference in someone’s life every second of every day while working from home.
Work at Home English Video-Voice Interpreter
Job Title: English Interpreter
Location: Work at Home position in Romania
Position: Video-Voice Interpreter
The English Video-Voice- Interpreter is responsible for handling calls on demand and renders the meaning of conversations between Romanian and English speakers. The interpreter breaks the communication barrier in the Healthcare industry, being able to assist callers with knowledge of medical vocabulary and legal terms during doctor visits/ appointments.
The interpreter processes information quickly, concisely and recognizes sensitive cultural differences. The interpreter is always professional and courteous and uses appropriate medical and legal terminology and understands common industry procedures and practices. The video and audio interpreting sessions may involve simple or complex, technical, or non-technical subjects.
This position does not involve written translation however translators, interpreters and other skilled linguists are encouraged to apply. The interpreters translate verbally.
**This is a remote position. The Interpreter works from his/her home-office. It is essential to ensure a quiet & secure environment**
Essential Job Functions:
- Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
- Participate in online, video and audio training sessions.
- Deliver interpretation services via video and expediently type data on a company-provided device, such as a PC, to perform the essential functions of the job.
- Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
- Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
- Always maintain a professional demeanor throughout the video and audio interpreting sessions.
- Remain calm during video and audio interpreting sessions if one of the primary speakers is incoherent or upset, especially in emergency situations such.
- Maintain punctuality and availability during scheduled work hours.
- Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission.
- Understand protocol and terminology specific to the Medical industry.
- Demonstrate commitment to cultural sensitivity and working in a diverse environment.
- Fluency in Romanian and English and skilled in the associated cultural dynamics.
- Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.
- Excellent listening, retention, and note-taking skills to maintain a high level of accuracy during interpretation.
- Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
- Must be able to adapt to any Teleperformance technology enhancements that improve service delivery and meet client demands.
- Must be at least 18 years of age.
- High school diploma or equivalent.
Mandatory Technical Requirements:
- High speed Internet connection for work related electronic communication. This internet connection should provide download speeds of no less than 5 Mbps and upload speeds of 3 Mbps.
- Your home office should provide space for a backdrop of 5 ft by 7 ft and a desk and chair.
- A direct connection from the modem to the desktop or laptop must be used. Cable or fiber optic services are preferred. For optimal connectivity: Satellite service is not permissible.
- Must have access to a quiet space free from background noise or distraction.
- Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer and webcam most of the workday.
- Must use a headset for prolonged periods of time.
- Must be able to operate company provided software and systems to perform all aspects of the job.
- Must have sufficient manual dexterity to type or write.
Here’s what you can expect from us:
➔ Super-fast recruitment process - 100% online
➔ Competitive monthly salary
➔ Attractive performance bonuses
➔ Paid training period – 100% online
➔ Bookster - free subscription - delivered at home during pandemic
➔ Referral bonuses (up to 500 euro!)
➔ Professionals development opportunities
➔ Medical subscription to a private health centre
➔ Anniversary and special occasion gifts
➔ Employee loans at privileged rates
What about us? #friendscallusTP
We are the TEAM you’re looking for: collaborative, funny, friendly and with the goal of making every interaction exceptional, inside or outside the offices.
We have different programs for your development.
Diversity is one of our strongest points and we party like no other TEAM.
Join our TEAM and meet yourself at your maximum potential!
What are you waiting for? Apply NOW!
In the meantime you can find out more details about Teleperformance Romania on our Facebook and Instagram pages.
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