Job details

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WFM Senior Analyst

Career level
Middle (2-5 years)
Employment type
Full time
Spoken languages
English - Advanced
Number of vacancies


  • Identifies opportunities and best practices to improve WFM processes, facilitates complex analysis and improves overall WFM effectiveness
  • Creating, Composing and processing data for WFM reports (headcount forecast, staffing outlook, inflow planning calendar) and processes based on several data and report sources.
  • Develops solutions (. tools, processes, and/or training) to positively impact WFM effectiveness.
  • Analyzes on sites, locations and seat utilization.
  • Analyzing databases, reports and organizational results and tracing them back to improvement items at a process and organizational level.
  • Facilitates data collection, processing, & analysis of workforce management performance data in order to support the improvement of internal WFM KPIs.
  • Participates in projects to apply WFM practices to new business segments, develop new support capabilities, and/or work on new business engagements
  • Conducts problem case analysis exercises to assist with root cause analysis for the business
  • Performs all other duties as assigned



  • Bachelor’s degree in relevant field of study
  • Excellent Excel skills
  • Experience in forecasting, planning, seats utilization / real estate would be a plus
  • Strong verbal and written English skills (from B2 upwards)
  • Forecasting
  • Logistics
  • Production control
  • Supply chain management
  • Location strategy
  • Marketing research
  • Strategic resource planning
  • Excellent interpersonal and communication skills
  • Good organizational, time management and prioritization skills
  • Good knowledge of Microsoft Office
  • Highly analytical, well organized and detail oriented
  • Availability for flexible schedules when needed (US Time zone)