Career level

Entry (0-2 years)

Spoken languages

German, English

Job Address(es)


Company Description

Bosch Service Solutions, a global provider of business process outsourcing services, develops integrated and innovative service solutions. The site in Timisoara, that became part of Bosch Group in, operates in two fields: Business Services and Shared Services.

Business Services: Forward-looking solution concepts for complex services: As specialists for service design with crossindustry experience, we take care of business processes for our customers.

Shared Services: Intelligent service solutions from a single source: As an internal service provider, we support Bosch departments such as Finance & Accounting, Purchasing and IT tech support by pooling transactional and administrative tasks.

Job Description

  •  Answering inquiries of end-users by clarifying requested information;
  • Resolves incidents by clarifying issues;
  •  researching and exploring answers and alternative solution;
  •  New creation of needed User-Accounts; 
  •  Allocation of required application permissions;
  • New creation of supplier number( or DUNS number);
  • Numbers for working on customer portals; 
  • Ensuring Implementation of 4- eyes principle when assigning critical authorizations( Approval by supervisor of the new user ); 
  •  Necessary password reset on customer portals; 
  • Support the user with general questions and problems related to customer portals; 
  • Support the user with general questions and problems related to customer portals;
  • Regular cleanup of user permissions and- accounts;


 

Qualifications

  • Is an advantage: working experience in IT field (web por-tals);
  • Networking knowledge (USB, Ethernet, WiFi, Bluetooth, SPI) of previous experience in technical customer support position;
  • Proficient in DE and EN (B2-C1); 
  • Smart and structured person; 
  • Persistent in collecting information; 
  • Fast understanding of technical problems;
  • Problem solving skills; 
  • Self-motivated and ability to work on own initiative in a pressure

Additional Information

Your future job location offers you:

Flexible benefits and services, medical services, employee discounts, various sports and health opportunities.