The Huawei Enterprise NOC provides Operations and Maintenance services. These services help our customers maintain their network with the best practice and also reduce the cost of maintenance and focus on business innovation.
- Handling customer service requests from all Europe for our IT products and OS (Storage, Servers, Data Protection products, Data Center, Cloud Computing, Big Data & Cloud Storage and more) by providing customer support from the physical layer up to the application layer;
- Applies analytical skills and technical knowledge to solve product and network issues of moderate to high complexity;
- Oversee service maintenance such as upgrades, enhancement, and revisions;
- Provide operation and sustainment support for the virtualization environment;
- Provides support in case of major infrastructure incident;
- Effectively utilizes moderate to complex lab setups to recreate and solve problems;
- Create procedures and work instructions for Front Office and Back Office Teams on a monthly basis;
- Acts as a technical expert and provides support on a world-wide basis Interacts across GSC teams and development teams at peer level.
- Requires detailed knowledge on VMware ESXi, vCenter, vRealize, NSX;
- Fluency in English and French;
- Strong knowledge with servers and OS (Windows, Linux, Unix);
- Good understanding about the X86 server;
- Knowledge of SAN storage and protocols (FC, RAID, FCOE);
- Knowledge of NAS storage and protocols (CIFS, NFS, SCSI);
- Strong troubleshooting skills (able to analyze debug outputs and logs);
- Hands-on experience with servers, storage devices would be an advantage;
- Able to determine problems and deliver known solutions with a high level of customer satisfaction;
- More than 1 year work experience in system integration or telecommunication will have priority.
- Motivational salary package and annual performance bonus;
- Gym discounts;
- Private Medical Insurance;
- Paid 4 hours leave per month;
- Flexible work schedule;
- Annual Performance Bonus;
- Holiday bonus;
- Weekly fruit day;
- Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
- Life time learning environment and tools.