Trading Customer Support with English

Got a head full of ideas?Good.

We’re looking for an enthusiastic English speaker to join our Trading Support team!

It is a great opportunity, to work in a tech-driven company. Full of interesting and challenging projects, in a relaxed and friendly environment, our headquarters are in the heart of the city, at Unirii Square.

Responsibilities:

• You will be responsible for helping our clients via e-mail and live chat
• Check and process bets and settle matches according to our policy
• Investigate missing matches / missing results issues
• Create activity reports
• Add missing matches / tournaments / participants
• Check and update the information we supply to our clients

Requirements:

• Good written English skills (mandatory)
• Internet browsing is no mistery to you and know all the shortcuts
• You know how to use MS Office
• The technical aspects of an activity are fun for you
• Previous experience in customer support is a plus
• Payment systems and online casino knowledge is a plus
• Ability to follow documented procedures, logical thinking
• Willingness to continuously learn and improve
• Highly organized, focus capacity
• Team spirit
• Time management skills
• Ability to communicate technical problems concisely and professionally
• Sports passionate (very nice to have)
  
  

Perks and benefits:

• The base salary is 400 Euro;
• The work schedule is from 09:00 to 17:00, 17:00 to 01:00 or 01:00 to 09:00, 5 days/week in a rotation system that will cover 3 weekends/month. More details about the working schedule will be provided over the interview.
• Paid taxi for those working until or from 01:00.