Systems CommsGBU-Network TSC is the systems support group that provides support to the global customers in resolving their systems related software issues.
This position is for Support on Session Border Controller related products. (Post sales)
> Open and track trouble tickets through problem resolution, and provide summary reports to customers.
> Analyze problem reports, replicate customer network environment and reproduce customer problems in our lab to troubleshoot technical issues.
> Escalate and follow up issues to the Engineering organization as required.
> Be able to work and promote healthy team environment
> BE or BS Electrical and Telecommunication /Computer Science/Management Information Systems/Science/ Engineering
> Must be familiar with LAN/WAN data networking architectures and routing protocols.
> Demonstrated experience in in one or more of these protocols (SIP, H323, MGCP, RTP/RTCP, TCP, UPD or Diameter)
> Security (TLS, SRTP, IPSEC)
> Analyzing and debugging IP packet captures using Wireshark/Tshark
> Operating Systems:nbsp;Linux/Unix command line and OS troubleshooting
> Proven track record in troubleshooting customer issues
> Excellent verbal and written English Language communication skills
> Participate in "on call" if required
> Limited Travel
> 3+ years knowledge/experience with LAN and WAN technologies
> 3+ years knowledge/experience with SIP/IMS/VOLTE environment
> 3+ years experience with Core Network products (2G/3G/4G)
> Medium Linux/Unix command line and OS troubleshooting
> Experience with Oracle SBC’s will be a plus