Job details

We are seeking a technical Unix/Linux specialist with deep troubleshooting expertise to support multiple enterprise clients across modern, complex deployments. This role requires ownership of the full application and infrastructure stack—not just records management—spanning operating systems, networking, application services, and cloud-based components.

The ideal candidate has a background as a software developer who transitioned into Unix, DevOps, or Site Reliability Engineering, and is comfortable working close to source code as well as production systems. You will be expected to diagnose and resolve issues across system, application, and code layers, often under time-sensitive and high-pressure conditions.

Key Responsibilities

• Perform deep Unix/Linux troubleshooting across production environments, including complex, multi-tier application stacks.
• Read, understand, and analyze application source code to:
• • Trace application flows and execution paths
  • Identify logical flaws, performance bottlenecks, and potential bugs
  • Correlate code behavior with system-level symptoms
• Troubleshoot software systems end-to-end, spanning:
• • Operating system and process-level issues
  • Application runtime behavior
  • Configuration, dependencies, and integrations
• Diagnose and resolve complex incidents, including emergency escalations, after-hours calls, and weekend support rotations.
• Develop and maintain internal diagnostic, automation, and support tools, primarily using Python and shell scripting.
• Participate in complex system upgrades, migrations, and environment changes, ensuring stability and minimal downtime.
• Understand and troubleshoot networking concepts including TCP/IP, DNS, load balancing, firewalls, and service connectivity.
• Quickly absorb and support application-level infrastructure knowledge across multiple client environments.
• Collaborate closely with engineering, operations, and customer-facing teams to improve platform reliability and operational excellence.

Required Technical Skills & Experience

• Expert-level Unix/Linux knowledge with strong hands-on troubleshooting experience.
• Ability to read, understand, and reason about source code written in common backend languages (Python; C# / .NET Core).
• Solid understanding of application architecture and execution flows.
• Proven ability to identify logical errors, misconfigurations, and potential bugs by correlating logs, metrics, code, and system behavior.
• Strong troubleshooting methodology and systems thinking, with a bias toward root-cause analysis rather than workarounds.
• Working knowledge of networking fundamentals and distributed systems concepts.
• Experience operating in high-pressure, customer-impacting environments.

Interview Process

• In-person, technically focused interview.
• Heavy emphasis on Unix/Linux troubleshooting, system diagnostics, and problem-solving.
• Expect hands-on technical discussions and scenario-based questions.

Perks

• Opportunity to work at the intersection of software development, operations, and customer-facing technology.
• Key role in improving platform reliability, performance, and customer satisfaction.
• Exposure to modern cloud platforms, automation frameworks, and large-scale production systems.