KeepCalling has an excellent opportunity for a Technical Support Team Lead, part of our IT department, in our Sibiu office.
In this role, you will be responsible for overseeing the daily operations of the technical support team, as well as mentoring and auditing the quality of the Technical Support teamwork to ensure inquiries are distributed and resolved within target SLAs.
Our Technical Support team collaborates with our Customer Support team in offering assistance to business customers, through a ticketing system, and also offers technical support to our employees located in the 3 offices: Sibiu, Atlanta - US, Cochabamba - Bolivia.
This position is ONLY available at our Sibiu location. Please apply only if you are willing to relocate to Sibiu.
What do you need for this role?
If you’re up for the challenge, you’d be:
Why join us?
Because you are looking for an environment able to help you grow professionally by offering you the chance to work on challenging projects alongside some of the most talented and modest people you’ve ever met.
Attractive compensation package:
Health and Wellbeing:
Personal and professional development:
The answer is simple: an amazing group of people who turned an inspiring story about phonecards, friends & $100 into a worldwide multi-million dollar company. We are friendly, ambitious, dedicated, and above all passionate about what we do.
KeepCalling is now...
One of the leading telecom providers on the market and among the fastest-growing businesses in the USA.
KeepCalling is a global telecommunications company founded in 2002 in the state of Georgia, USA with offices in the US, Romania, and Bolivia. At the moment, KeepCalling provides telecom services to hundreds of thousands of individual customers and businesses.
KeepCalling’s products are primarily targeted at ethnic and immigrant communities around the world. KeepCalling strives to offer the most accessible and easy to use services on the market, while the main focus of the company remains customer satisfaction.
Find out more about KeepCalling on or follow KeepCalling's Facebook page at !