Personal Connect,a recruitment company, offers an excellent opportunity for Technical Support Engineers.
Ourclientis aninternational IT groupthat is a leader in data management across multi-cloud environments. As part of its global expansion strategy, our client has entered the dynamic market in Bucharest and is looking for a seasoned professional who would become aTechnical Support Engineer with English & German language.
In this highly technical role you would provide technical support of their client’s products via the telephone, email, and remote sessions, which may require careful examination of many infrastructures and other environmental variables, as well as a detailed analysis of log files.
If you have a passion for cutting edge technology and love problem solving, this could be the opportunity for your career growth and position is not a traditional call center-based customer service role. There are no more than 3 to 4 calls / day. The position is in our client’s offices in Bucharest, Romania.
Perform troubleshooting and analysis, including log file investigation
Act as a technical focal point in relationships to fellow IT Professionals.
Responsible for handling new cases according to the Service Level Agreement (SLA), providing support and diagnosing problems
Fortify client relationships focused on 100% customer satisfaction
Technical documentation of all customer interactions accurately and within SLA in our CRM tool
Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers
Fluent German (reading/writing/speaking), good English
Advanced user or administrative level with the following areas: Windows OS 2008(rr2)/2016;
Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration / troubleshooting (NAT, ports, DHCP, DNS).
As a plus, UNIX and/or Linux knowledge; VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle)
Ability to quickly learn, understand and explain technical information
Ability and desire to take ownership of client issues through resolution
Excellent time management skills
Ability to work in a fast-paced environment
Our client offers:
Modern, energetic, global working environment
Development opportunities to further progress your career
Opportunities for professional growth and promotion
Work in a stable, dynamic company
Competitive salary, depending on skills and experience
Excellent benefits such as wellness program which includes gym membership and massages in the office
Flexible benefits package which includes private medical for you and your dependents
Exceptional mature working environment with cool breakout areas and training