Job details

Technical Support Engineer – System

Career level
Middle (2-5 years), Senior (5-10 years)
Employment type
Full time
Remote job (the activity is performed from home)
Address
Number of vacancies
2

Tasks:

  • Respond to queries and requests for assistance, logging and updating those queries to reflect the ongoing status using the helpdesk ticket system;
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions;
  • Arrange delivery of spare parts to customers to ensure SLAs are adhered to; along with arranging/chasing the return of faulty parts;
  • Assist in setup, configuration and maintenance of servers, storages, desktops, audio, visual, printing, software’s and networks;
  • Fault diagnosis, log collection and resolution of issues, in co-operation with system and equipment suppliers as appropriate;
  • Manage and arrange 3rd-party engineers for onsite trouble-shooting at customer’s sites;
  • Follow processes of network security and data protection;
  • This is an opportunity for someone who possesses patience, empathy for customers;
  • Technical training will be provided.

Required competencies:

Hardware’s:

  • Mainstream servers (HUAWEI, Lenovo, Dell, HPE, etc.), including: microcode upgrade, management module configuration, RAID configuration, installation and replacement of accessories, and installation of operating systems (Window, Linux, ESX).

Virtualization:

  • VMware vSphere includes: installing ESX, v Center, configuring virtual networks, storage, clusters, creating virtual machine modules, etc.

Operation System:

  • Windows and Linux operating systems, including: user and permissions configuration; storage, network, configuration; plus, domain, etc.

Profile:

  • Experience providing customer support and resolution of technical issues;
  • Proven analytical abilities in addition to strong troubleshooting and diagnostic skills;
  • Good English language skills.