Do you love client contact and like solving problems? Then we have the perfect job for you!
Bachelor degree or higher
Excellent English and communication skills
Basic Linux skills
Proven experience in technical support
Interest in security
Sharp eye for detail
Love for client contact
Available to work in shifts
Provide efficient support over ticket system and telephone
Monitor new outbound spam campaigns and proactively report these to clients
Proactive Spam & Non-Spam message analysis
Monitor/analyze/process new Spam outbreaks
Process external reports
Verify reported spam messages
Process external ARF reports
Manage outbound delivery queue issues
Monitor and manage IP reputations
A full-time position (40 hours/week)
Attractive starting salary and regular performance-dependent salary increases, annual bonus plan commencing in 2018
Private medical subscription
Modern office facilities located centrally
Lots of space for self-development, personal growth, and opportunities to contribute
Possibility to get involved in our Social Responsibility Program
A team of high performing and passionate colleagues.
We are a fast-growing anti-spam email security provider, expanding on all fronts, founded in The Netherlands. Together with 60+ highly motivated colleagues (the majority located in our offices in Amsterdam and Bucharest), we are changing the anti-spam industry. We form a strong team of diverse, international people working with customers around the globe.
As our mission is to secure email worldwide, we recently joined forces with Solarwinds, an US based company and became its division of email security, to further expand our reach. Founded in, SolarWinds delivers powerful and affordable IT management and monitoring software to overcustomers worldwide - from Global 1000 enterprises to small businesses.
We care about people who are social, smart and passionate, reliable, work well both in a team but also individually, are driven by high performance and simply feel at home in our ‘family’. Each individual has a critical task in the company, we're efficient and get things done.