Job details

Your responsibilities:

• Ongoing phone and email technical support (inbound only) for inverter manufacturer clients regarding photovoltaic system servicing
• Customer support and technical consulting at the 1st level support
• Analysis and monitoring of current and new service requests
• Ensuring a professional image of the company among clients, partners, and employees
• Direct cooperation with inverter manufacturers

Our requirements:

• Basic knowledge or interest in technical aspects related to electricity, electronics, and renewable energy installations is preferred
• Fluency in Romanian (preferably native speaker) and Hungarian language skills are an advantage
• Fluent English – the main communication language within the company
• Experience in customer service
• Responsibility, independence in action, and openness to new solutions
• Good communication skills, professionalism, and assertiveness
• Accuracy, attention to detail, and ability to prioritize tasks
• Willingness to participate in a 2-week technical training and onboarding abroad, fully covered by the company

Work model & training

• Fully remote position
• Initial two-week onboarding and technical training conducted at the company’s office abroad
• Further technical training organised at the company’s office abroad approximately once a year, lasting 1–2 weeks
• All travel, accommodation, and training costs fully covered by the company
• All necessary work equipment provided by the company (laptop, headset, etc.)