Job details

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Technical Lead First Line Operations, RAN

Looking for Premium Talent
Career level
Entry (0-2 years), Middle (2-5 years)
Employment type
Full time
Spoken languages
English - Advanced , German - Medium
* all languages are compulsory
Address
Number of vacancies
3

With these activities you will have a great impact on our business:

  • Takes the ownership of the incident and acts as the primary level of escalation
  • Speaks with NOC engineers and asks for all useful information related to Outage in place – ensures the NEV and/or Outage Notification has been sent in due time
  • Keep tracking and records of the timelines and ensures all incident details are documented;
  • Involves in problem solving other parties: 2nd level, Vendor, NOC, SMC, Partner management, 3rd party, in order to provide a prompt recovery of the business within the specified SLA
  • Notifies  Team Leader about major Incident
  • Manages and coordinates the escalation process: Technical: the support of a higher technical skills are needed to solve the problem; Hierarchical: a manager with more authority to be consulted in order to take decision that is beyond the competencies assigned to this level
  • Ensures all required resources (human, facilities, equipment etc) are available, involved and focused in the restoration of service
  • Notifies 2nd Level and/or Vendor to be prepared with a plan B, if the duration of the incident takes too long
  • Ensures regular updates are distributed via the agreed communication channels, according with the Update Time agreed
  • Send Pre-notification to top mgmt. for over-temp or major incidents
  • Provide input and coordinate the development of the Major Incident Report after the Outage has been closed and all details are available, including initial recommendations to prevent the re-occurrence of a similar incident.

 

With these skills you are a great candidate:

  • Knowledge of telecommunication services, networks and technologies (GSM, UMTS, LTE, IP, PDH, SDH, DWDM)
  • Capable to understand and to work with different Windows applications (WEB - based)
  • Gained an IT qualification  CCNA (or working towards)
  • Ideally previous work experience within a busy customer service centre in a Telecoms, Data Centre or IT
  • Min 2 year relevant experience in  RAN (2G-5G), TX (PDH, SDH), IP
  • Technical university degree or student to: faculty of Electronics, Telecommunications, Information Technology
  • Good knowledge of German & English language (spoken and written)
  • Good communication skills
  • Team working oriented

 

Sounds like the perfect job? We’ve got even more to offer:

  • In this pandemic period we have 100% work from home for your safety. After this pandemic period we have 2 days work from home per week
  • Medical and dental services
  • Life insurance
  • Dedicated employee phone subscription
  • Special discounts for gyms and retailers
  • Annual Company Bonus 
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of an technology changing company
  • Flexible Vacation – Take time off when you need it, we trust you