Technical Account Manager, Warsaw
Entry (0-2 years), Middle (2-5 years), Senior (5-10 years), Executive (>10 years)
This job is inactive, but you can still send your resume to the company
Technical Account Manager FTE role Do you enjoy working with large Enterprise customers and understand what it takes to achieve the highest levels of customer satisfaction? Can you spot the trends in customer technical support use and use this knowledge to make them more efficient and effective? Does understanding a broad range of Microsoft products and being an expert at describing their value interest you? Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services, earning customer confidence, trust, and loyalty by Improving the overall Customer Satisfaction, serving as the customer advocates within Microsoft and Driving customer-centric technology deployment. The Technical Account Manager (TAM) provides support delivery management of Premier Services designed to improve customer IT operational health in assigned account(s) Key Responsibilities: • Is the trusted advisor to the account's Customer Support Manager (CSM) and the Microsoft owner of the customer's IT operational health • Technical liaison between a customer and Microsoft - helps customers navigate the technical and process aspects of working with Microsoft support. • Develops and maintains account team relationships for an integrated account team relationship with each customer • Manages and monitors support delivery on reactive incidents • Knowledgeable on a wide range of Microsoft technology (industry recognized IT Operations certification will be an Asset) • Agrees with Customer and maintains Support Delivery Plans that capture particular services portfolio for IT Health improvement • Manages the delivery and follow-up of proactive support designed to increase Customer ROI in MS licenses purchased and deployed, minimizing risk of technology performance, reduce reactive support cases and costs • By bringing the best possible level of service and knowledge about Client's needs, the TAM contributes to sales opportunities and Premier contracts renewal The value the TAM brings to the customer is successful operation, and hence realization of value of Microsoft products. The value the TAM brings to Microsoft is increased customer satisfaction, reduced support costs, and awareness needed around product improvements. The Technical Account Manager is the only long term, relationship based, customer facing support role. Requirements: • Fluency in English and Polish • Cloud business understanding, deployment and consumption will be advantage • 2 - 5 years of experience in Technical Environment area • BS/BA degree in Computer Science, Engineering • Competency in Analytical Problem Solving • Client facing experience • Relationship building and good communication skills • Project Management and virtual team cooperation skills • Ability to plan, execute and forecast actions in advance • Strategic Insight, Product & Technology Expertise • Ability to effectively communicate Value Proposition to MS Clients • Training and certification in ITIL Foundation/Service Manager Certificate (will be an advantage) • Crisis management capabilities We offer: • Dynamic and prestigious work environment • The best tools and technologies at your fingertips • Smart and motivated team • Unique chance for personal development Interested candidates are requested to send their CV in English to Katarzyna Jagielska: Services (engineering)
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.