Technology is a playground for ideas!
Technology _VOIS Romania is the place to make them come to life.
If you want to invest more in a career rather than just a job,
Meet us, Join us, Grow with us!
We stay true to our core values by recruiting people who are passionate, open, and question everything.
Reflect on what your motivation is to come on board! We are eager to hear your story.
We live and thrive in an ever-changing environment where creativity and productivity are key, within working hours, of course.
So, here is our proposal for you:
Your day to day:
Act as SME for the Problem and Escalation Management Enterprise Management team by demonstrating leadership and coordination skills combined with the ability to create and maintain a sense of urgency and to drive and resolve issues in a high-pressure and dynamic environment.
Provides coaching and support to the Problem and Escalation Management Enterprise team, ensuring they have clear directions and are able to drive complex Major Incidents and customer complaints.
With these activities, you will have a great impact on our business:
- Manage and act as escalation point for problem and incident records (on a 24/7 on-call basis), related to IT applications and systems, in BMC Remedy database, creates, maintains, verifies and improves the known error database and solution database
- Analyzes the technical issues encountered in the Incidents and Identifies the technical teams that need to be involved in the incident or escalation and problem analysis and resolution
- Identifies, documents and communicates the Incident / Problem Reports with timeline, problem/incident description, root cause analysis, technical solution for fixing and preventing future potential problems in IT applications and systems.
- Provide feedback, generate regular reports, analyze and identify trends for process improvement as required
- Creates reports to measure the key performance indicators (KPIs) in regards to escalation management team; analyze reports and statistics to determine the proactive measures required
- Initiates continuous measures to improve the incident and problem management processes and ensures that the process is implemented and executed by all process actors involved, documents rules, work instructions and guidelines. Guarantees SOX compliance
With these skills, you are a great candidate:
- BMC Remedy
- Experience in Infrastructure Services ( IT Office ) , software , hardware, network ( Cisco , GSM, HSPA and LTE , CCNA , Network CS and PS )
- Experience in communicating with customers
- 1 year experience in Major Incident or Problem Management
- Fluency in English
Sounds like the perfect job? We’ve got even more to offer:
- Work from Home – You can have home office 2 days per week
- Medical and dental services
- Life insurance
- Dedicated employee phone subscription
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- Getting in on the ground floor of and technology changing company
- Flexible Vacation – Take time off when you need it, we trust you
The future is exciting.